Please read our CaseViewer Support page for help with CaseViewer. Please note that Dashboards are no longer supported. If something you are still using Dashboards and something isn't working you will need to transition to CaseViewer.
Requests for access to deal with Complaints or Member's Enquiries should be directed to the Customer Feedback team - CustomerFeedback@aberdeencity.gov.uk
Request a new user, delete user, change of permission
Failure to provide sufficient information may result in the case being closed without any prior notification.
If your query is not related to GovService (previously Firmstep), the Zipporah Booking system, or an Office 365 process built by Digital First we may not be able to assist and you should raise a support ticket on Service Now.
If your query relates to Data for reporting or FOIs please direct it to the Data Insights team - mmurchie@aberdeencity.gov.uk
Please note, we will only action Case Deletion requests where there is a legal requirement due to a data breach, Subject Erasure Request, or similar. We do not have a way of closing old cases in bulk, it is up to the service to respond to their enquiries.
Report a defect or make a change request
We are not currently accepting requests for new digital processes.